FAQs and Usage Guide

No email address is required. Create an account with a username and password. Afterward, store both securely and make sure you can sign in to the user dashboard before choosing a plan or downloading a client. Since accounts aren't linked to email, don't count on email recovery as the default way to regain access. If you have trouble signing in, visit the Support page for help options. Treat your password and subscription link as personal credentials: don't include them in public screenshots, shared documents or discussion forums, and never attach the full credentials to a support request.

One subscription supports an unlimited number of simultaneously connected devices and works with Windows / macOS / iOS / Android / Linux. You don't need to buy another plan just because you switch devices. Sign in to the same account on the new device, get the relevant client and subscription from the user dashboard, then import the subscription and connect. Unlimited devices refers to the number of devices that can be online at once; it doesn't mean unlimited data or a separate data allowance for each device. When using multiple devices, keep an eye on your account's data usage. If you stop using an old device, remove any saved subscription and account credentials from it.

Sign in to the user dashboard and confirm your subscription is active in the account overview. Then update it from the subscription or configuration management page in your client. Menu names vary by platform, so follow the current client interface. After a successful update, you can usually select a route from the refreshed list. If the link is reported as invalid, return to the dashboard, get the current subscription link, check that you copied it in full, and import it into the client. Buying a plan, refreshing the route list and switching routes are separate actions. Refreshing the list doesn't replace an active plan, and a failed update isn't a reason to pay again.

Download the client from the download section of the user dashboard. Sign in to download on Windows / macOS / Android / Linux; you don't need to have purchased a plan. For iOS, check the requirements shown in the dashboard. Installing the client and activating network service are separate steps: after downloading, confirm your subscription status and follow the usage guide to import it. Before importing, make sure you've selected the platform that matches your device, the subscription link belongs to your current account, and the client doesn't already have an old configuration saved. Once imported, check that the list appears before selecting a route and connecting. Avoid changing advanced settings you don't recognize.

Disconnect the proxy first and check that the device can access the internet normally. If the basic connection isn't working, troubleshoot your local network first. Then sign in to the user dashboard to check your subscription status and remaining data. Update the subscription in the client, select a route and connect. If the client says it's connected but the site still won't load, try another route and test the site in both a browser and the target app. Keep a note of any error messages and change one setting at a time so you can identify what made a difference. If the issue persists, open a support ticket with your operating system, client, selected region and a description of the problem.

A working browser only shows that the browser's connection path is available; other apps may use different paths. Check whether the client is in rule, global or per-app mode, then make sure the target app hasn't been excluded from the proxy. Some apps don't automatically use the system proxy or may keep an existing connection. Save your current settings, temporarily try a suitable proxy mode for comparison, then fully close and reopen the app. If it still fails, note the app name and error message in a support ticket instead of assuming the entire route is down.

First check whether disconnections happen only after you lock the screen, switch apps or clear background apps. If so, look in your system's battery, background activity or app launch settings to see whether power-saving restrictions are affecting the client. Use the options available on your device to allow the background activity it needs. Menu names vary between devices, so you don't need to follow instructions for a different model. Reconnect after changing the settings and test the same scenario again. If the client also disconnects while in the foreground, check your local network, subscription status and selected route instead of assuming every disconnection is caused by background management.

Keep your existing configuration for now. Check the specific error shown by the client, then make sure your device can access the user dashboard. Sign in and confirm the subscription is active and the current link is available. Check that the copied link has no missing characters, spaces or line breaks. If the client has multiple subscriptions saved, make sure you're updating the VPNCopy configuration, not another expired entry. If getting a fresh link doesn't help, note when you updated it and the names of your operating system and client, then submit the error message in a support ticket. Before sharing a screenshot, hide the full subscription link and any personal credentials.

Start by checking the connection path; don't assume a slowdown means you've run out of plan data. Make sure downloads, syncing or other devices aren't using most of your local network, then compare another route. Check how web pages load, videos buffer and the target app performs. A route in a closer region isn't necessarily a better fit for your current network, so judge by how it works in practice. Plan data allowances and connection speeds at a given time are different things. Only look into billing if the dashboard shows an issue with your allowance or subscription status. When opening a support ticket, include when the slowdown occurred and what you found in your comparison.

VPNCopy covers 100+ countries and 190+ routes. Check the user dashboard or the updated client list for currently available regions and route names. Start by identifying the region needed by the site or app, then see whether a route works reliably for your task on your current network. Browsing, remote work and video streaming don't all have the same requirements, so don't judge performance by region name alone. Keep a route that works for everyday use and try another region or path as a comparison. If you run into trouble, update the subscription before switching routes; there's no need to test every route one by one.

These labels describe connection paths; on their own, they don't rank speeds or guarantee stability. Compare routes with your local network, the target service's region, time of day and intended task in mind. Check the route details in the client and dashboard, then compare routes using the same task. This is usually more useful than judging by a type label alone. If one type doesn't perform well on your network, try another path and note the difference. The buying guide explains route types in more detail. Check the dashboard and test the connection to see which types are currently offered and what each route suits.

One failed attempt to reach a service isn't enough to identify a route problem. Video quality, account region, content licensing and the platform's own status can all affect playback. AI tools may also be subject to account requirements and regional rules. First check whether regular websites load, then compare another route and see whether the service reports a network error or an account-related message. Coverage in a region doesn't guarantee access to every service, and a connected client doesn't mean you've met a platform's requirements. Note the exact message and the comparisons you've tried to help Support distinguish a connection issue from a service-side problem.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packs: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data packs last until used and never expire. If you use the service regularly and prefer a monthly data allowance, compare the monthly plans. If you use it less often and want to draw down your remaining data over time, consider a data pack. Choose based on your actual usage and routine, not just the size of a one-time payment. See the pricing page for full details, and check the plan name, data allowance and billing method shown on your dashboard order before paying.

Monthly plan data resets each month on the day the plan was activated. If you upgrade mid-cycle, the price difference is converted into the remaining days. Don't assume the reset happens at the start of each calendar month or that the upgrade difference adds a fixed amount of time. Before making changes, check your current plan, usage history and order details in the user dashboard, then confirm the upgraded plan information. If your connection has temporarily slowed down, troubleshoot the route first; upgrading your data allowance and fixing a connection path are separate matters. If you have a monthly plan and are considering a data pack, check how the dashboard handles it rather than assuming how the allowances will combine or be deducted.

Alipay / WeChat Pay / USDT are supported. Before paying, check the plan, amount and payment method on your order, then follow the process shown in the dashboard. If the payment service shows the payment as complete but the order status or plan details in your dashboard haven't changed, check your order history first. Don't pay again or create another order for the same plan right away. If you still need help, open a support ticket with the order ID, payment method and payment status. Don't post payment credentials in public forums. If you share a screenshot, hide personal information and account passwords that aren't needed to verify the order.

VPNCopy offers a 60-day no-questions-asked refund. To request one, read the refund policy, sign in to the user dashboard and submit your request through the support ticket system. Include the order ID and plan name so the team can check the purchase. You don't need to finish troubleshooting before requesting a refund. If you'd also like help with a connection issue, describe that separately. The refund policy explains eligibility and how to apply; the refund period isn't a promise about how long processing takes. Check your ticket for replies or requests for more information. Avoid opening multiple tickets for the same issue, and never send your account password or full subscription link.